New Boarding Client Agreement 2026

RESERVATIONS & BOARDING POLICIES

Boarding charges begin on the date your pet (“Guest”) is scheduled to arrive at our facility. Payment in full is due at the time of pick-up, before your Guest leaves our care.

Reservations should be made with at least 24 hours notice to allow for staffing and kennel preparation. Same day reservations may be approved, space allowing, for an additional $20 fee. 

We kindly ask that you notify us at least 48 hours in advance of any changes to your Guest’s drop-off or pick-up dates.

If you postpone your Guest’s arrival with less than 24 hours’ notice, you will still be charged for the night originally reserved.

Boarding Drop-off hours:

• Monday–Saturday: 9:00 AM – 3:00 PM
• Sunday: 9:00 AM – 2:00 PM
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Arrivals outside of these timeframes may be subject to late drop-off fees or, in some cases, cancellation of the reservation.

NEW: Early Boarding drop off is available from 8-8:30am, for an additional $10/day fee.

Boarding Pick-up hours: NEW

• Monday–Saturday: 9:00 AM – 1:00 PM
• Monday-Saturday: 1:00 - 4:45PM - Extended Check Out $20 additional per dog, $15 per cat 
• Sunday: 9:00 AM – 2:00 PM
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Our facility offers three kennel sizes for dogs. While we take your size preference into consideration, final kennel assignments are based on your Guest’s size, safety, and overall comfort.

Big Valley is a pack-play focused facility. All dog Guests must be able to safely and comfortably participate in group play with up to 14 other dogs, under the supervision of our Pack Leaders. If a dog Guest is unable to thrive in a pack environment, future boarding may be declined. Guests who require additional supervision or specially arranged packs may be accepted at an additional cost.

All Guests must enter the Facility on a leash or in a kennel. The Customer is responsible for maintaining control of their leashed Guest when entering and leaving the Facility.

A guest may be denied future boarding if a Guest displays excessive destructive behavior or aggression toward staff, other animals, or facility property.

For the safety and well-being of all Guests and staff, Big Valley reserves the right to deny service at any time, for any reason.

RESERVATION DEPOSITS & CANCELLATIONS - NEW

For non-holiday reservations, a deposit equal to two nights of boarding is required at the time of booking. This deposit will be applied toward your final bill.

If your reservation is two nights or less, the deposit will be 100% of the total boarding cost. In this case, no additional payment will be due at pick-up unless extra services were added during your Guest’s stay.

Deposits are non-refundable if the reservation is cancelled less than 48 hours prior to 9:00 AM on the first scheduled day of boarding.

For holiday reservations, a 50% deposit is required at the time of booking. This deposit will be applied to your final bill at check-out. Deposit refunds will be issued as indicated below.

Holiday Dates Requiring 50% Deposit

Deposit Refund Issued - __ Days Before Start of Reservation

New Years Day - 10

Spring Break (mid April) - 3

Memorial Day - 5

4th of July - 5

Labor Day - 5

Thanksgiving Day - 10

Christmas Day - 10

CLOSURE DATES

Early Close Days (drop off & pick up before 1pm)

• Christmas Eve
• New Year’s Eve

Closed Days (NO drop off or pick up)

• New Year’s Day
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• Christmas Day
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ANIMAL BELONGINGS, FOOD & MEDICATION

Personal Belongings

The Boarding Facility is not responsible for damage to the property brought into the Boarding Facility by the Customer. All property owned by Customer is left at Boarding Facility at Customer’s own risk. Any property such as beds, blankets, stuffed animals, etc. brought in by the Customer may not be returned due to damage made by the Guest. Additionally, Customer acknowledges that not all property Customer brought in will be given to the guest for the duration of their stay. 

Property allowed: washable bed, blanket, personal items that smells like home (t-shirt, pillow case), no more than 2 toys per Guest (no tennis balls for dog Guests), slow feeder (if used at home), and treats. 

Property not allowed: food or water bowl (provided by BVPR), rawhide/pig ears or any chew items that present a choking hazard, tennis balls, bed that can’t be washed.

Own Food Encouraged

BVPR strongly recommends bringing your Guest’s regular food for the duration of their stay to ensure optimum stomach health and comfort. Fresh food that needs to be refrigerated, or frozen, is welcome and can be accommodated. 

House Food For Dogs

The Facility offers House Food in the absence of Client provided food at the cost of $4 per meal. For dogs, House Food options include chicken or beef. If a preference has not already been noted, we will attempt to contact the Customer. If we determine that the food provided will not last for the entire stay, your Guest will be transitioned to a mix of half House Food and half personal food, when possible. A $4 per day fee will apply during this transition period. Once the personal food runs out, House Food will be provided at a rate of $4 per meal.

Any daily food additions not provided by the Customer — including but not limited to wet food, rice, baby food, or similar items — will incur a $4 per meal charge, even if some personal food is still available.

House Food For Cats

For cats, the Boarding Facility provides House Food as needed, including kibble, wet food, or treats. House Food for cats is provided at a rate of $3 per meal.

Medication & Supplements

Medication and supplements administration is available for an additional fee. Standard medications are administered for $4 per scheduled dose (regardless of the number of medications) and insulin injections are administered for $10 per dose. All medications and supplements must be in their original container and labeled with the Guests name and dosage.

LIMITATION OF LIABILITY & CUSTOMER RESPONSIBILITY

Customer and Boarding Facility agree that the Boarding Facility’s total liability, under any circumstances, shall not exceed the lesser of the current market value of a pet of the same species or $200 per boarded Guest.

The Customer agrees to remain solely responsible for any actions, behavior, or damage caused by their Guest while in the care of the Boarding Facility.

In the event that collection of unpaid charges becomes necessary, the Customer agrees to pay reasonable attorney’s fees and collection costs incurred by the Boarding Facility.

The Customer remains fully responsible for all boarding charges for their Guest(s), as outlined in this contract. This includes, but is not limited to, boarding fees, requested grooming services, medication administration, food provided by the Boarding Facility, and any damage caused by their Guest during their stay.

ASSUMPTION OF RISK & MEDICAL CARE

Your Guest’s safety and well-being are always our top priority. The Boarding Facility will use its best judgment when making care decisions during your Guest’s stay, and the Customer agrees to be responsible for any expenses that may result.

If your Guest becomes ill or appears to need medical attention, we will make every reasonable effort to contact the Customer first, followed by the listed Emergency Contact (EC) and the Customer’s designated veterinarian. If the designated veterinarian is unavailable, the Boarding Facility is authorized to administer care and/or seek treatment from any available licensed veterinarian.

The Emergency Contact is expected to be available to assist or relieve Boarding Facility staff at the veterinary facility if needed. All veterinary and related expenses incurred start with the responsibility of the Customer but will be reviewed by Facility Management on a case-by-case basis.

The Customer acknowledges that injuries can occur during normal play, especially in a group environment. The Boarding Facility will assess any injuries that occur on the property and will determine whether treatment of minor wounds is appropriate on-site, whether to contact the Customer or Emergency Contact, and/or whether veterinary care is required.

The Customer further acknowledges that the Boarding Facility does not have staff physically in the Facility between 5:00 PM and 7:00 AM. During these hours, the Facility is monitored by an extensive security system that notifies Management of any disturbance. Additionally, a staff member resides on property.

MEDICAL REQUIREMENTS & HEALTH STANDARDS

For the safety of all Guests, the Boarding Facility reserves the right to refuse admission to any animal showing signs of illness or parasites, including but not limited to fleas, giardia, or severe mobility impairments.

If a Guest begins to show signs of illness after drop-off, Front Reception will contact the Customer and the Customer may be required to arrange early pick-up of their Guest.

If a Guest is suspected of having fleas while in our care, the animal will receive a flea bath at the Customer’s expense.

To ensure the safety and comfort of all Guests, the Boarding Facility requires that animals be able to move about the facility independently in order to be accepted for boarding.

* Boarding Facility does not accept unaltered Dog Guests over the age of 2 years old.

Vaccination Requirements

Customers are responsible for providing current and complete vaccination records prior to their Guest’s stay. 

Required vaccinations are as follows:

Dogs:

• Bordetella
• Distemper
• Rabies
• Leptospirosis is strongly recommended

Cats:

• Feline Leukemia (2 dose vaccine completed)
• FVRCP
• Rabies

We highly recommend flea/tick/worm preventative treatments regularly.

The Boarding Facility reserves the right to deny or discontinue boarding services for any Guest without up-to-date vaccination documentation.

Owners agree and are aware that vaccinations do not protect against all communicable illnesses that may affect a Guest. 

Please note that the Boarding Facility does not accept home-administered vaccines or Titer Tests in place of required vaccinations.

I understand and agree to this Agreement.