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At Big Valley Pet Resort, we are dedicated to providing high-quality care for your pet(s) in a fun & safe environment while they are away from home. We have a series of requirements that you and your dog must meet before joining Big Valley, please see below for more information.
Your dog must be at least 6 months old and fully inoculated before having their first Meet & Greet.
We welcome our furry friends that are unaltered under the age of two. However, we cannot continue to accept them after they are past the age of two until they are altered. e do not accept unaltered dog over the age of two.
We do not allow stays longer than 28 days (27 nights). Extended stays of 3 to 4 weeks must be approved by Management.
To prioritize the comfort and safety of both our dogs and staff, the length of your reservation will depend on how recently your dog has stayed with us. This helps us ensure your pup isn’t overwhelmed and has the best possible experience during their stay.
Below is a list of required immunizations that your pet will need for boarding, grooming, and daycare. We DO NOT accept vaccine titers or home administered vaccines.
While our staff leaves at 5 PM, rest assured—our furry guests are never far from care! A staff member lives right next door, and our security cameras help us keep a close eye on everyone through the night.
Meet & Greet Policy & Process
We are so excited to have you join our family!
At Big Valley Pet Resort, our top priority is providing your dog with a safe, friendly, & fun environment where they can play with other pets & be cared for by dedicated pack leaders.
Pets must be at least 6 months old and fully inoculated before having their first Meet & Greet. Should the dog be aged 2 or older, the dog must be altered.
To ensure the best experience for your pup, we’ve created a thorough process to welcome you into our family:
- Contact Us: Call or email Big Valley Pet Resort to receive all the necessary Meet & Greet information. Our manager will reach out to schedule your pup’s Meet & Greet at our facility. A $35 non-refundable Meet & Greet fee is required at the time of booking to reserve your appointment.
- Share Vaccine Records: Before your Meet & Greet, send your pup’s updated vaccine records to petresort@bigvalleyanimalcarecenter.com or bring them along on the day of your visit.
- Meet & Greet Day: When you arrive, you’ll complete the required forms. The Meet & Greet lasts about 1 hour: 45 minutes: Your dog will play in the yards with other dogs to assess their temperament. 15 minutes: Your dog will spend time in a kennel to ensure they’re comfortable. After the session, we’ll let you know if your pup has passed.
- Trial Daycare: If your dog receives a Pass or Working On It at their Meet & Greet, they will move on to a Trial Daycare Day so we can see how they adjust to a full day in our playgroups and daily routines. Good news — your $35 Meet & Greet fee will be applied toward the cost of this Trial Daycare Day.
- Trial Overnight: For families interested in boarding, we also require a Trial Overnight Stay (charged at our standard nightly boarding rate). This allows us to ensure your pup is comfortable, settled, and ready for longer stays. Please note: Dogs who have not completed a Trial Overnight Stay will not be eligible for boarding until this overnight trial has been successfully completed.
- Welcome to the Family! Once your trial sessions — either daycare only or both daycare and boarding — are successfully completed, your dog officially becomes part of the Big Valley family! You’ll then be able to book daycare only or both daycare and boarding for future stays, based on which trial(s) your pup has completed.
The M&G process must be completed in its entirety before 90 days has passed.
Our goal is to set every dog up for success and provide a safe, happy experience for all! We look forward to welcoming you and your pup to Big Valley Pet Resort! 🐾
What a day looks like at Big Valley!
Staff Arrives
Client Care Team
Staff Arrives
At 7 a.m., we start our day by turning on the lights and opening the dog flap doors to give our furry guests access to their outdoor kennels, ensuring a bright and welcoming start to their morning.
Pack Leaders
Client Care Team
Staff Arrives
Pack Leaders start the day at 7am letting all the boarding dogs into the yards, giving them a chance to stretch, go to the bathroom, and kick off their morning with some fun and play alongside their friends.
Pet Care Team
Client Care Team
Client Care Team
Our dedicated Pet Care team gets to work preparing breakfast for all the dogs, ensuring every meal is ready to go. Breakfast is served at 8 a.m., right after the pups return from their morning playtime.
Client Care Team
Client Care Team
Client Care Team
Our Client Care team begins the day by opening the office, tending to the needs of our boarding cats, including feeding and care, and ensuring any necessary medications are administered with attention and care.
During the Day
Daycare Arrives
Client Care Team
Daycare Arrives
At 9 a.m., the daycare dogs arrive and join the boarding dogs in the yards. Our team takes great care in understanding each dog's unique personality, thoughtfully grouping them with others who share similar temperaments to ensure a fun and harmonious play experience.
Pack Leaders
Client Care Team
Daycare Arrives
Pack Leaders are in the yards with your dogs from 7 a.m. to 4 p.m., ensuring they get plenty of playtime, attention, and pets in a safe environment. From 12 p.m. to 1 p.m., they take a lunch break, which also gives the dogs a perfect opportunity to rest and recharge with a peaceful nap.
Pet Care Team
Client Care Team
Client Care Team
While the dogs are enjoying their time in the yards, our dedicated Pet Care team works diligently to clean each kennel, inside and out. When the dogs return, they’ll find their kennels fresh, clean, and ready for a cozy rest.
Client Care Team
Client Care Team
Client Care Team
Our Client Care Specialists are always ready to greet guests, answer phone calls, reply to emails, update vaccine records, do laundry, play with the cats, and assist with any other administrative tasks to support the team.
End of the day
Pick Up Time
Client Care Team
Pick Up Time
As the day comes to an end. We are sad to see the dogs/cats go home, but know we will get to see them again soon. The latest pick up time is 4:45pm. While our doors close at 5 PM, rest assured—our furry guests are never far from care! A staff member lives right next door, and our security cameras help us keep a close eye on everyone through the night.
Pack Leaders
Client Care Team
Pick Up Time
Pack Leaders bring all the dogs in at 4pm for them to rest a little before they are picked up by family, or if they are boarding they come in for dinner time. They then clean the yards, including toys, beds, poop scoop and water bowls.
Pet Care Team
Client Care Team
Client Care Team
The Pet Care team is prepping the boarding dogs food for dinner at 4:30pm. They also support the front with dog pick ups. Finally right before we head home for the day, all dogs (unless asked not to) get a goodnight treat and their dog flaps closed for the night.
Client Care Team
Client Care Team
Client Care Team
Our Client Care team ends the day by closing the office, tending to the needs of our boarding cats, including feeding and care, and ensuring any necessary medications are administered with attention and care. Lastly the do a final head count before locking up for the day at 5pm.